Privacy policy

At RP Valves Ltd, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we handle it.

Who we are

RP Valves Ltd ('RP Valves', 'we', 'us', 'our') is a company registered in England and Wales. Our registered address is Merlin House, Mildenhall, Suffolk, IP28 7RD.

We are the data controller for personal information collected through this website and in the course of our business activities. If you have any questions about how we handle your data, you can contact us at sales@RP Valves-group.com or by writing to the address above.

What information we collect

When you interact with us – whether through our website, by email, or by telephone – we may collect the following types of personal information:

• Contact details – your name, job title, company name, email address, telephone number and postal address.
• Enquiry information – details of the products or services you're enquiring about, and any other information you choose to share with us.
• Website usage data – information about how you use our website, including pages visited, time spent on site and the device and browser you're using. This data is collected via cookies and analytics tools.

We do not collect sensitive personal data and we do not knowingly collect data from individuals under the age of 18.

How we use your information

We use the personal information we collect to:

• Respond to your enquiries and provide quotations.
• Process and fulfil orders.
• Communicate with you about your account, orders or enquiries.
• Send you information about our products and services where you've indicated you'd like to hear from us.
• Improve our website and the way we communicate with customers.
• Comply with our legal and regulatory obligations.

We will only use your personal data for the purposes for which it was collected, or for closely related purposes that you would reasonably expect.

Our legal basis for processing

We process your personal data on one or more of the following legal grounds:

• Legitimate interests – to respond to enquiries, manage our business relationships and improve our services.
• Contractual necessity – to fulfil orders and manage accounts.
• Legal obligation – where we are required to process data to comply with applicable law.
• Consent – where you have actively opted in to receive marketing communications from us.

How we share your information

We do not sell your personal data. We may share it with:

• Service providers who support our business operations – such as IT, logistics, marketing or communications providers – who are contractually obliged to handle your data securely and only as instructed by us.
• Professional advisers such as legal or financial advisers, where necessary.
• Regulatory authorities where we are required to do so by law.

We operate from facilities in both the UK and the USA. Where personal data is transferred between these locations, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

How long we keep your data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and order-related data is typically retained for six years in line with standard contractual limitation periods. Where you have opted in to marketing communications, we will retain your contact details until you ask us to stop.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your personal data, subject to any legal obligations we have to retain it.
• Object to or restrict our processing of your data in certain circumstances.
• Withdraw consent at any time where our processing is based on consent.
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

To exercise any of these rights, please contact us at sales@RP Valves-group.com. We will aim to respond within 30 days.

Changes to this policy

We may update this privacy policy from time to time. When we do, we'll publish the revised version on this page with an updated effective date. We encourage you to check back periodically.

This policy was last updated: June 2026